DEBT COLLECTION FAQS

WHAT YOU NEED TO KNOW

FAQS ABOUT DEBT RECOVERY

Below is some useful information about debt recovery, and what to do if you have debtors who don’t pay their accounts.

What types of businesses use debt recovery services?

PRS & Associates assists a wide range of businesses and professional practices with the recovery of outstanding accounts. Our clients include medical and dental practices, legal firms, accounting practices, educational institutions, manufacturers, software companies, rental businesses, homeowner associations, body corporates and many other organisations that need a professional solution for recovering unpaid debt.

The sooner an overdue account is addressed, the better the chances of successful recovery. Many businesses choose to engage a debt recovery specialist when internal collection efforts become time-consuming, communication with the debtor has broken down, or outstanding accounts begin impacting cash flow and business operations.

Once an account is handed over, our team assesses the matter, reviews the supporting documentation and initiates contact with the debtor. We utilise professional negotiation techniques, advanced tracing tools and proven recovery processes to secure payment. Where appropriate, matters may be escalated through our subsidised legal recovery process.

Yes. We specialise in the recovery of late-stage and long-outstanding debt that may have proven difficult to collect through conventional internal processes. Our experience, tracing capabilities and structured recovery approach allow us to pursue accounts that many businesses have struggled to recover on their own.

Yes. Our debt recovery service operates on a no collection, no commission basis — if we do not successfully recover funds on your behalf, you do not pay collection commission on the matter. All debtor payments are managed through secure trust account structures, processed via Swordfish, our collections platform, which is ISO/IEC 27001:2022-certified for information security and data management. This gives clients confidence that recovered funds and debtor data are handled to a globally recognised standard.

Outstanding accounts can place significant pressure on cash flow and consume valuable administrative resources. Professional debt recovery helps businesses convert unpaid invoices into recovered revenue, improving cash flow and allowing management and staff to focus on their core responsibilities.

Professional debt recovery should not be viewed as a confrontational process. PRS & Associates acts as an independent intermediary and approaches each matter professionally, ethically and respectfully. Our objective is to recover outstanding debt while preserving relationships wherever possible.

Yes. We make use of advanced tracing and debtor-location technology to assist in locating individuals and businesses that have become difficult to contact. These tools form an important part of our recovery process and contribute to improved collection outcomes.

Our services support clients across numerous sectors, including healthcare, professional services, education, property management, manufacturing, technology and commercial industries. Whether you operate a medical practice, legal firm, accounting practice or growing business, our debt recovery solutions are tailored to your requirements.

Where voluntary recovery efforts are unsuccessful, clients may gain access to our subsidised legal recovery process through a nationwide panel of attorneys. This provides an efficient pathway for escalating matters when circumstances require legal intervention.

PRS & Associates utilises secure trust account structures for the collection and management of debtor payments, supported by Swordfish, our ISO/IEC 27001:2022-certified collections software. We are an ABSA-approved Third-Party Payment Provider (TPPP) — a formal accreditation requiring banks to assess and approve how a company receives, holds and disburses client funds before access is granted. This status, which not all debt collection agencies hold, gives our clients an added layer of assurance that recovered funds are handled through a bank-vetted, secure and accountable process.

Since 1996, PRS & Associates has provided professional debt recovery solutions backed by industry experience, advanced technology and a nationwide legal support network. We are registered with the Council for Debt Collectors (CFDC) — a legal requirement to collect debt on behalf of others in South Africa — and are proud members of the Association of Debt Recovery Agents (ADRA), committing us to a code of conduct that goes beyond statutory minimums. Combined with our ISO/IEC 27001:2022-certified collections platform, clients can trust that their matters are handled compliantly, securely and professionally.

Speak to a Debt Recovery Specialist

When debt recovery becomes necessary, choosing the right partner matters.

PRS & Associates offers the experience, systems and commercial alignment required to recover outstanding debt — without damaging relationships or wasting internal resources.

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WHAT OUR CLIENTS SAY

Client Testimonials

Thank you for your ongoing commitment and assistance with our outstanding invoices. We are a small company of debt counsellors and truly value your transparent reporting and clear, detailed communication.

Celina

I would love to commend the exemplary service I receive from Chanell. Chanell handles all matters with such professionalism and pride. She is always so positive, and makes it so easy to make use of your service. The world needs more people like Chanell

Lisa

We recently started making use of PRS and Associates and am blown away at the excellent service they provide – the team is professional, courteous, and transparent – they continue to meet our required needs and we are more than happy with the results – we would definitely recommend anyone to make use of their services

Belinda

Best debt collection services for small businesses,
DEBT RECOVERY SERVICES

Small to medium enterprises often do not have the financial resources to sustain an in-house credit department.  As an experienced debt recovery company, we act as an extension of your business to help save you both time and money.

DEBT RECOVERY SERVICES
professional debt collection for small business
PROFESSIONAL ASSOCIATIONS

We are accountable to our clients as well as to the professional associations with various respected companies and organisations within the debt collection industry. 

PROFESSIONAL ASSOCIATIONS
successful debt collection for medical debt collection, school debt collection, small business debt collection
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If you wish to establish a fixed payment arrangement for the settlement of your account, please complete your information in the form below and one of our consultants will be in touch soonest to finalize arrangements with you.

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